DERMACEUTICAL TRUST PRIVACY POLICY

Introduction

Dermaceutical Trust regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Dermaceutical Trust users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Dermaceutical Trust at sales@skino2.com.au.

Collection of Information

In order to use the Dermaceutical Trust website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Dermaceutical Trust is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Dermaceutical Trust customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at sales@skino2.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@skino2.com.au.

Copy of Collected Data Personal Information

A fee of AUD$30 may be applicable if you need information or data records sent to you.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Dermaceutical Trust uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@skino2.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Dermaceutical Trust may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Dermaceutical Trust does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Dermaceutical Trust site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.skino2.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

DERMACEUTICAL TRUST SECURITY POLICY

Dermaceutical Trust uses CommWay, Commonwealth Bank merchant services, for its online credit card transactions. CommWay processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the CommWay gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Dermaceutical Trust or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within CommWay’s bank-grade data centre, further protecting your credit card data.
• CommWay is an authorised third party processor for all the major Australian banks.
• CommWay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Dermaceutical Trust.

For more information about CommWay and online credit card payments, please visit www.commbank.com.au.

Delivery Policy

Physical goods

After ordering online, you will receive an email confirmation from CommWay containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or courier within 5 working days* for goods within Australia when payment has been received; however if goods are unavailable delivery will take a little longer.

Your Dermaceutical Trust representative will keep you informed if any delays arise on a particular stock item, unless otherwise agreed in writing by Dermaceutical Trust. Dermaceutical Trust is not bound to deliver any ordered goods by any date requested by the purchaser for the delivery of those goods. Please note Dermaceutical Trust is not liable for any loss or damage occasioned to the purchaser or its customers arising from delivery of the goods at a time later than the time requested by the purchaser for delivery.

If you wish to query a delivery please contact us at sales@skino2.com.au.

Refund & Returns Policy

Due to Health Regulations Dermaceutical Trust will not offer any refund or exchange for any opened cosmetic goods that have been purchased by customers. Upon delivery, the purchaser must inspect the Goods to determine whether they comply with the order to which they relate and for any defects. The purchaser will be deemed to have accepted that the Goods comply with any order to which they relate and that the Goods are not subject to any defect if Dermaceutical Trust is not notified to the contrary by 5pm on the 2nd business day following the delivery of the Goods. Subject to warranty & liability clauses, Dermaceutical Trust will, in proper cases, accept returns of Goods for order errors and defects in Goods provided that the purchaser notifies Dermaceutical Trust promptly and in any event within 2 business days, and returns the Goods using Dermaceutical Trust’s approved carrier and accompanied by identification of the order.

Please email us at sales@skino2.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Dermaceutical Trust will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by CommWay please visit their website at www.commbank.com.au.

Quality Assurance

All of our packing is done under camera surveillance and our staff abide by strict quality assurance checks, to make sure that each and every item they pack is of the highest quality. During this time any faulty items that are found are returned and will not be dispatched. Please ensure your staff take care when unpacking goods, as we do not offer refunds for any damage that is caused whilst unpacking.

Warranty and Liability

To the extent permitted by law, Dermaceutical Trust makes no warranties or representations in relation to goods, and excludes all liability in connection with Goods (or advice regarding Goods) other than that which may not be excluded under the Trade Practices Act 1974 or other relevant legislation. Dermaceutical Trust’s ability under any non-excludable condition or warranty (other than a condition implied by section 66 of the Trade Practices Act 1974) is limited to any one of the following as determined by Dermaceutical Trust:-

(a)The replacement of Goods or the supply of equivalent Goods; or
(b)The refund of the price paid by the purchaser for Goods.

Force Majeure

Dermaceutical Trust’s obligations to perform in accordance with “the Terms” will be suspended for the duration of any delay arising out of anything outside Dermaceutical Trust’s control including but not limited to fire, storm, flood, earthquake, accident, war strikes, lockouts, raw material or labour shortages, accidents or breakdowns of plant or machinery. Dermaceutical Trust shall not be under any liability in respect of such suspension, and in particular Dermaceutical Trust will be under no obligation to deliver at any future date any Goods not delivered during the period of suspension.

These terms and conditions may be changed from time to time by written notice to the purchaser.

*Delivery times subject to change. Estimate for delivery within Australia only. Overseas delivery may vary according to your chosen service provider. Overseas customers can choose to use their own freight forwarder or ask for a quote to be sent by way of email from our warehouse.