Shipping & Returns

Placing Orders

Orders can be placed online, faxed, emailed or phoned through to your Skin O2 representative.

Delivery Time

Please always allow *5-10 working days for delivery from when payment is received. Your Skin O2 representative will keep you informed if any delays are to arise on a particular stock item.

Freight

For Business/stockist wholesale orders within Australia there is a minimum charge of $15.00 for postage and handling. For Retail customers within Australia, Australia Post charges apply OR FREE postage if you order 3 or more products to be delivered within Australia. For overseas customers, Australia Post international charges apply, or if you choose store pick up you can organise your own freight collection. Beauty equipment and large displays are POA for delivery charges and you will need to contact us to place these orders.

Payment Options

Skin O2 require payment before any orders are dispatched. We accept payment via credit card or bank transfer (we require a copy of the bank transfer receipt prior to dispatch).

Quality Assurance

All of our packaging is done under camera surveillance and our staff abide by strict quality assurance checks, to make sure that each and every item they pack is of the highest quality. During this time any faulty items that are found are returned and will not be dispatched. Please ensure your staff take care when unpacking goods, as we do not offer refunds for any damage that is caused whilst unpacking

Return of Goods

Due to health regulations Skin O2 will not offer any refund or exchange for any opened cosmetic goods that have been purchased by you or your customers. Sorry, no exchanges for items purchased on special/sale.

Tester Stand Refills

Blush Compact refills are designed and manufactured only for the refill of the tester stands. They are not designed to refill the individual compacts, to do so may result in broken goods which Skin O2 will not take responsibility for.

Cancellation

You should contact us immediately at sales@skino2.com.au should you wish to cancel any order for the Products placed through our Website.

• Cancellation will be subjected to 20% cancellation fees + freight.
• If your order has been shipped or transferred to our delivery depot and you wish to cancel or return it upon receipt, you will be required to ship the items back unopened and 30% cancellation fees will apply, shipping costs are non refundable. You must contact us to receive a Return Authorisation form.
• Parcels returned to us as unclaimed, refused or return to sender will be cancelled. A 20% cancellation fee will apply and shipping costs are non refundable. Shipping costs to return your parcel will also apply. It is in our sole discretion to instruct our delivery partners to return parcels which are unclaimed/refused back to our premises in Gold Coast, Australia. In the event that we deem it necessary to not have your parcel returned from overseas you will not be entitled to a refund.
• We reserve the right to cancel orders at any given time and for any reason, without the prior consent of the buyer, should we find this necessary.
• Refunds are issued only to the credit card used at the time of purchase, and in no other way.

IN ALL CASES, please contact us before shipping.

Changes

It is the buyers responsibility to ensure they are committed to purchasing their order before they press the submit button and that all information is correct at the time of purchase. Unless otherwise agreed or stated, we cannot guarantee a change or cancellation can be made to an order, prior to it being transferred to our delivery depot or dispatched. Please check all details PRIOR to your purchase to avoid any errors or unwanted orders)

Exchanges (if goods are faulty)

This does not cover goods damaged in transit or upon opening. In all cases you must consult with us before sending the items back. Should you send the items back to us without prior contact and authorization, they will not be accepted and you will be subjected to shipping costs to have them sent back to you. Please email sales@skino2.com.au for return authorization.

You will be required to ship the products back in the condition they were sent, unworn and undamaged with original labels on. All shipping costs are the responsibility of the buyer. Should the products be received damaged, worn or not in the condition sent, as mentioned, an exchange will be refused. We strongly advise to use a traceable method of shipment as we will not be responsible for claims of items lost or damaged in transit, and your exchange will regrettably be denied. Upon inspection and satisfaction of returned items, a refund will be issued for your product (please note that shipping costs are non refundable).

Import Taxes

Items sent outside of Australia, may be subjected to import taxes such as Custom, VAT, custom processing fees and courier release fees. It is your responsibility to ensure you are aware of any customs, import tax, duties and other charges which are applicable in your country. We will not accept claims as such and will not be responsible for these costs. These fees are entirely the responsibility of the buyer. If not sure, Please contact your local customs or postal authorities prior to your purchase.

Shipping

We ship world wide. We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense and we will not be responsible for lost parcels. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. It is your responsibility to ensure you are aware of any customs, import tax, duties and other charges which are applicable in your country. We will not accept claims as such and will not be responsible for these costs. Please contact your local customs or postal authorities prior to your purchase.

We have aligned ourselves with excellent delivery partners who we believe will always do their best to deliver products by the estimated delivery date. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery either through post or processing time does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after shipment of products has taken place. The only traceable method of shipping is express. Regular mail is not traceable therefore claims of parcels lost in transit fall in the responsibility of the buyer. Should you wish to insure your parcel please contact us so we may arrange this and provide you with a cost. In claims of lost parcels shipped with Regular mail, we will lodge an official investigation. In order to prevent any fraudulent claims, the buyer will provide us with documentations needed for the investigation. Our delivery partners do not declare parcels as lost earlier than 30 days of shipping.

*Delivery times subject to change