Contact SkinO2

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SKIN O2 HEAD OFFICE LOCATION

1/47 Taree Street, Burleigh Heads

QLD 4220 Australia

Phone: +61 7 5593 4488 Extn 1.

Fax Orders:  +61 7 5630 8573

SKIN O2 SALES TRADING HOURS

Monday-Friday 9am-5pm (AEST)

ONLINE WEB STORE

Open 24 hours, 7 days per week

 

SKIN O2 Emails

Customer Help & Support Services
  • Sales Orders & New business enquiries:
    sales@skino2.com.au
  • Overseas Enquiries:
    foreigntrade@skino2.com.au
  • Product Returns or order errors:
    returns@skino2.com.au
  • Accounts:
    accounts@skino2.com.au
  • Press/ Charity/ Events
    media@skino2.com.au 
  • Website login help & Coupon Code Help:
    launchsupport@skino2.com.au
**We do not take sales solicitation calls or emails and only use VIP referred business relations** 
 
  • Lost parcel or freight enquiries:
    warehousemanager@skino2.com.au
  • Freight Tracking:
    See Freight page of this website for courier contacts and have your tracking number on hand.
  • Lost password:
    If you have lost or forgotten your password to the new website, go to “Sign In”, enter your email address and click on “password forgotten”. A new password will be sent to your email. When you get it you can then change to your own preferred password again.
  • Launch support:
    launchsupport@skino2.com.au (for Skin O2 marketing images for existing official Skin O2 Stockists) 

In Person: Stockists & Distributors can also book a visit to our Head Office and Showroom for a personal consultation with one of our Business Development Managers, who will be happy to discuss your specific business needs.  You can also view our extensive product range and discuss start up solutions and services that can be tailored to your specific business requirements.  

 

Product Training: Our Trainer is in during Wednesdays for monthly webinars and Q&A time. To register, go to Skin O2 Training page, fill in required details and choose your preferred date.

Webinar Technical Help Mobile (Wednesday Webinar help line)       07 5593 4488 

How to Order

For Retail Customers: Sign up via  Sign in/ My Account, place an immediate order and will automatically receive a free makeover voucher to visit their nearest Skin O2 Stockist for professional treatment recommendation and expert skin advice. 

If you wish to purchase through a stockist near your area, click: Here!
 
For Wholesalers or Distributors: Initially, interested parties will need to call up, answer a few quick questions, get approved and set up for online web wholesale access level. Once successfully approved, succeeding purchases can be made by:
 
(1)  signing in and ordering online   (2) phoning our sales team or (3) emailing our sales department.
 

Payment Method

We accept payment by credit card - Mastercard & Visa within Australia.

Pre-payment for non-account Wholesale Stockists is also only accepted by  credit card - Mastercard & Visa. 

Freight Charges and Prices

  • Free freight all Australian and international retail orders $150+
  • Free freight Australia wide for wholesale orders $500+ (orders $500 or under will be charged and calculated by weight of order at standard Australian Post rates)
  • Standard Flat Rate $55 for all international orders below $150
  • Prices may be subject to change without prior notice
  • No returns or exchanges after 7 days from receipt of order. 
  • Returns must use a returns form or email returns@skino2.com.au and attach receipt or Skin O2 Purchase Order No. - see forms page and do not send back goods. 
 

For more information about freight details and policies, click : HERE

 

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