- Due to current circumstances add additional 5 working days Skin O2 warehouse handling & packing (public hols & festive season, allow extra time 5 + days)
- If past maximum recommend time use your tracking number that is automatically sent from Skin O2 website, contact your freight provider directly and quote your tracking number.
- If you wish to track your order or please contact freight company. To idently your order you need your tracking code.
- Tracking codes are sent to your email nominated when you set up your website account when your order is dispatched .
- If you cant find your tracking code please email Skino2 customer service to firstname.lastname@example.org
Contact Freight Provider only if past normal delivery time
All Tracking Codes starting with:
FW - Contact "FASTWAY COURIERS" www.fastway.com.au
(Click on website and find local office number for your region)
AP- Contact "AUSTRLIA POST" www.auspost.com.au 13 76 78 (Customer needs to add two zeros (00) to the front of the number that we send)
TOL- Contact "TOLL IPEC" www.tollgroup.com/tollipec 1300 366 684
TNTX - Contact "TNT" www.tnt.com.au 1300 186 100
DHL - Contact "DHL" www.dhl.com.au 131 406
**No Letters before tracking number - Contact DHL - as international DHL codes are long so often don't have DHL in the front of the code
Provider Tracking Websites (can call but will be referred to website)
Estimated Shipping Times
For local orders: (2- 5) working days.
For Interstate orders: (5-10) working days
For International orders: (from 10 DAYS) working days. (varies on country and customs policies)
FREE FREIGHT FOR AUSTRALIAN RETAIL ORDERS OVER $50 AND INTERNATIONAL RETAIL ORDERS OVER $100
FREE FREIGHT is applicable to the following: (1) Australia-wide Retail orders over $50 (2) International Retail orders over $100 (3) Australian-based stockists - on all orders over $500 and (4) International stockists - on all orders over $100 (5) Australian-based distributors- on all orders over $2,500
STANDARD FREIGHT CHARGES for RETAIL ORDERS: All retail orders below FREE FREIGHT Spending Threshold will be subjected to pay flat rate of $10 with Australian Post.
STANDARD FREIGHT CHARGES: All orders below FREE FREIGHT Spending Threshold will be subjected to pay Freight costs based on the actual total weight of all the products purchased in cart using the weight computation pricing of the Australian Post rate.
FLAT RATE of $50 for All International Wholesale Stockists and Retail total orders of $100 below - exclusive of GST and shipped via Australia Pack Post Pack, DHL and Track Express Post International. Shipped via Australia Pack Post Pack, DHL and Track Express Post International. Any applicable local duties and taxes are payable by the customer at the time of import/delivery. Please contact your local customs authorities for all charges and duties.
For full terms and International freight info, see the Skin O2 Terms and Conditions page.
Please be diligent as once your order is confirmed or submitted to our Sales Rep or on the website, you cannot change delivery address.
Your goods will be sent to the nominated delivery address at the time you confirmed your order. If you have changed your address after submitting your order, you risk losing your goods. If you are lucky you may be able to re-arrange collection at extra cost by contacting the freight provider directly.
Skin O2 would like to advise our customers that we do not give authority for parcels to be left at premises we instruct our couriers to leave a calling card if you are not home, if you wish to authorise your parcel to be left, please contact the courier company direct and have your tracking number ready as per email received upon despatch of your order.