RETURNS AND REPLACEMENTS
Due to high demand there is no change of mind/ refund/ exchange on sanitiser items. Sanitisers are special order items locally produced on order.
For health and safety reasons we do not exchange or refund any of our cosmetic products for change of mind or goods that have already been opened and used. If you have been sent an incorrect product to what you ordered on your invoice, or received a faulty product, please click here page to download and complete a CUSTOMER RETURN FORM and email it to email@example.com. Our returns department will investigate, contact you and process your matter. Skin O2 is dedicated to provide 100% quality products to all its customers. Our staff will always ensure matters of quality and customer service are investigated thoroughly by our Head Office.
If you do not get 100% quality goods you will be refunded or credited. Please do not send back goods. You must lodge a return form first, attach invoice and do this within 7 days of receiving goods from Skin O2. Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies with your order will be logged in our system so that we can better manage your account. If any error has been made by us on a written order we will gladly pay for reshipment.
If you require an urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which if required will be credited/refunded when your matter has been processed. Errors made by clients when placing their order can only be returned if reported within 7 days and products remain unopened, but again a 30% stocking fee applies. Once again, please lodge a return form and do not send goods until a Skin O2 returns staff member contacts you to process your matter. Only if our returns staff requests you to return the goods are you able to do so.
Goods must arrive in re-saleable condition and Return Freight will be at customer's expense. Goods must be re-packed carefully for return and the package must include a copy of completed returns form and copy of invoice or invoice number, as well as full and clear information as to why the goods are being returned. It is extremely important to provide a copy of the return form and invoice, so the return can be processed accurately and promptly. Skin O2 will not be liable for goods lost in return transit. Please consider insurance for returned goods.
REMINDER: Do not re-send goods - you must first download the return form from our website, complete and send to firstname.lastname@example.org.
You will not always be required to return the goods, but you must complete the return form and our Returns department will contact you to process your matter. Request for Return/Exchange goods will only be accepted if purchased within 7 days and a 30% Re-stocking fee will apply. This fee covers costs of time and labour involved with processing and returning goods to the warehouse, so to save you money and time please ensure you take the time to order and choose your goods correctly when placing your order!